Information + Policies
TICKET POLICY
Tickets are valid only for the issued event and seat. Tickets are not redeemable for cash and are not refundable. Everyone, including children, must have a ticket regardless of age for all performances. Exceptions for children under 3 may be made for certain educational performances & showcases at the discretion of management.
WILL CALL
Tickets placed in Will Call must be picked up 15 minutes prior to performance time. Tickets not picked up 15 minutes prior will be subject to release at the discretion of management.
EXCHANGES
CANCELLATION
Ticket(s) may be exchanged at any time, up to two hours before the scheduled performance at the box office or via telephone. Any subsequent exchanges will be subject to a $2 handling fee. Exchanges are subject to ticket availability and the discretion of management.
Market House Theatre makes every effort to follow the adage “the show must go on.” Cancellations are extremely rare and only during Severe Weather. If we must cancel a performance, Market House Theatre will alert ticket holders via email. When possible, another performance date will be scheduled and all tickets will be valid for that new performance date. Ticket holders will also have the option of exchanging for another performance of the same production at no additional cost.
SEVERE WEATHER
Severe weather is defined as a “Severe Weather Emergency” posted by the police, sheriff, or Disaster and Emergency Service. At the discretion of the management, Market House Theatre may allow severe weather exchanges without a posting by local authorities. Fees will be waived on the day of performance up to 1 hour before performance time. Groups of 10 or more must notify the box office 2 hours before performance time.
Messaging Terms & Conditions
Market House Theatre | 132 Market House Sq Paducah KY US 42001-0788
General
When you opt-in to the service, we will send you a message to confirm your signup.
By opting into messages, you agree to receive recurring automated marketing and informational text messages from Market House Theatre. Automated messages may be sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up or any other number that you designate.
Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with Market House Theatre. Market House Theatre reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of sent messages. Market House Theatre also reserves the right to change the short code or phone number where messages are sent.
Message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. Your wireless provider is not liable for delayed or undelivered messages.
Your consent to receive marketing messages is not a condition of purchase.
Carriers
Carriers are not liable for delayed or undelivered messages.
Cancellation
You can cancel any time by texting “STOP”. After you send the SMS message “STOP”, we will send you a message to confirm that you have been unsubscribed and no more messages will be sent. If you would like to receive messages from Market House Theatre again, just sign up as you did the first time and Market House Theatre will start sending messages to you again.
Info
Text “HELP” at any time and we will respond with instructions on how to unsubscribe. For support regarding our services, email us at info@mhtplay.org.
Transfer of Number
You agree that before changing your mobile number or transferring your mobile number to another individual, you will either reply “STOP” from the original number or notify us of your old number at info@mhtplay.org. The duty to inform us based on the above events is a condition of using this service to receive messages.
Privacy
If you have any questions about your data or our privacy practices, please visit our http://eepurl.com/iWEekA.
Messaging Terms Changes
We reserve the right to change or terminate our messaging program at any time. We also reserve the right to update these Messaging Terms at any time. Such changes will be effective immediately upon posting. Your continued enrollment following such changes shall constitute your acceptance of such changes.
Updated: July 8, 2025
